Refund policy

01When credits come back automatically

You never pay for a report that does not finish.

• When you start a report, its credits are held. If the report fails for any reason, the held credits are returned to your balance automatically.
• If the service is paused or unavailable when you try to start, nothing is held or charged.
• Looking up an account and seeing its post counts is always free.

02Refund for unused credits

If you bought credits and have not used any of them, you can ask for a full refund within 14 days of the purchase. After 14 days, or once you have used some of a pack, credits are not refundable, but they never expire.

If you have used part of a pack, we will refund the credits that are still unused when the request is made within 14 days, in proportion to the price you paid.

03Credits already used

Credits used for a finished report are not refunded, because the analysis has been carried out. If you believe a report is wrong or incomplete, write to us. If there is a fault on our side, we will fix the report or return the credits.

04Free credits

The free credits that come with a new account have no cash value and cannot be refunded or exchanged.

05How to ask for a refund

• Email instareport.antcep@gmail.com from the address on your account and include your receipt or transaction number.
• We reply within 2 business days. Approved refunds are paid by our payment provider, Paddle, to the original payment method, and usually reach you within 5 to 10 business days depending on your bank.
• When a refund is paid, the credits it covered are removed from your balance.
• You can also ask Paddle directly using the link in your receipt email.

06Your legal rights

This policy does not limit any right you have under the consumer law of the place where you live.